Whether you’re in the midst of an implementation or have gone Live and are experiencing issues, some vendors are infamous for dropping the ball and not responding to your needs. Everyone is aware of horror stories of vendors who were very accommodating during the sales and contracting processes, but “left the building” during implementation and the months following Go Live.
Don’t just accept this kind of treatment. You’ve spent a lot of money and time implementing an EHR and shouldn’t be left high and dry. Let us help you be the “squeaky wheel” and hold your vendor accountable for all taking care of your needs and issues. There are strategies and processes that have proven to be successful at meeting your vendor expectations even after you’ve lost hope that you will be ever taken care of, including obtaining refunds for issues that have gone on way too long.